PAYMENT PROCEEDURES
Follow these 3 steps to confirm your placement for the term. 

1) REGISTRATION - registration www.floatplus.hk 

2) CONFIRMATION - Receipt of application via automatic email response.

3) PAYMENT – Invoice sent to you through our online invoicing system. Once invoice is paid an automatic receipt will be sent. This receipt is confirmation of your place.
Keep a copy of receipt as proof of payment

TERMS & CONDITIONS
DISCLAIMER
I, the parent/guardian of the named participants, a minor, agree that I and the participant will abide by the rules and regulations of FLOATPLUS which follow the rules and regulations governed by our contracted Club's swimming bye-laws.

I, for myself and the participant and our respective heirs, administrators and successors, intending to be legally bound, hereby release and indemnify Pallister Limited T/A Float Plus, the owner and operators of the facilities used for the Programs, and their respective directors, officers, employees, agents and representatives from and against all claims, liabilities, damages or causes of action arising out of or in connection with the participants participation in the Programs including, without limitation, participants transportation to/from any Programs, which transportation is authorized.

I further grant Float Plus the right to use the participant’s name, picture and/or likeness in printed, broadcast and other material concerning the Programs provided such use is related to the participant’s status as a participant in the Programs.

 

TERMS AND CONDITIONS

1. Charges for Club Members: Members enrolled in our Group and Private swimming lessons at our contracted clubs will be charged on a term-basis through the respective club.

2. Charges for Non-Members:  Non-Members/Guests will be billed online through our online billing system for the full term.
   
3. InvoicesPlease note that payment is only deemed paid once you have received a receipt through our online invoicing system. Without this receipt, the payment will be deemed incomplete and it’s will be the sole responsibility of the client to show proof of payment.

4. No refunds or make-ups: No refunds or make-up lessons will be offered to enrolled students for group lessons missed due to illness, injury, personal schedule conflict, or unscheduled pool closures due to weather or other such.

5. Termination of Lessons: Members and Non-Members participating in group lessons must to give one month notice or payment in lieu if wishing to terminate whilst enrolled in the term.
Members and Non-Members participating in private or semi-private lessons must give two week notice or payment in lieu if wishing to terminate whilst enrolled in the term.

6. Lesson cancellation policy: 

Upon registration for a Private or Semi-Private Lesson and confirmation, please note. Where notice to cancel is received less that 24 hours before the scheduled lesson, then the full lesson fee will be charged.

Where notice to cancel is received at least 24 hours before the scheduled lesson, then the following Admin Fee will be charged: 

$200 for 30 minute class/$400 for 60 minute class.

Where notice of lessons to be missed is received before the start of the relevant term NO charge will be made.

7. Late applicants: Students joining after a course commences will be charged on a pro-rata basis for the remainder of the term if spaces are available.

8. Cancellation due to bad weather: Classes may be cancelled in the event of the raising of Typhoon Signal No.3 or higher, Black or Red Rainstorm or Thunderstorm Warning and members will be informed by text, email or phone. If unsure a class is on, please call your relevant Club or look on our web site www.floatplus.hk for the news text.

9. Staff absence: If the instructor is ill, then every effort will be made to provide a substitute instructor.

SAFETY + GENERAL NOTES

1. For those children attending Water babies/Tadpoles / Guppie classes, the Double-Up System must be used. Leak-proof swim nappies /diapers and swimming suit must be worn in the classes ( two layer system).  

2. If your child has had diarrhea or similar symptoms, please wait till symptoms cease and wait 24 hours before entering a swimming pool.

3. Students must arrive at the designated class meeting point (to be advised by the instructor). Students may not enter the water until an instructor has given clear and obvious permission. Once the lesson is completed, students leaving the lesson cannot enter the water again in the designated swimming lesson zone. Students must go to directly to caregivers/guardians or parents after the completion of classes. 

4. Sunscreen is essential and must be applied 20 minutes before exposure to the sun.

5. Long hair must be securely tied back or a swim-cap worn.

SAFE SWIMMING 

Regards
FLOATPLUS TEAM

> SIGN UP ON OUR MAILING LIST AND GET UPTO DATE INFO FIRST

For enquiries please contact admin (email is preferred)

Email:  admin@floatplus.hk          Phone:  +852 6504 8283